Customer Service Specialist APPLY NOW

Job Description

Lone Pine is looking for a full-time Customer Service Specialist to join our Fulfillment team. In this role, you will be responsible for management of emails, texts, voicemails, and phone calls, creating lasting relationships with our customers, and ensuring the online shopping experience meets the standards of our team. You will work closely with our fulfillment team and management team for problem solving.

Responsibilities:

• Manages texts, voicemails, emails, and live chat.
• Continual improvement of the customer experience
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Qualifications

• Well versed in current ski/snowboard technologies
• 2 years of Customer service experience preferred
• Ski & Snowboard industry experience highly preferred
• Strong analytical and problem solving skills, creative thinker, detail-oriented and highly motivated
• Able to manage multiple projects simultaneously, deliver projects on time
• Exceptional written and verbal communication
• Computer proficiency

Benefits 

Lone Pine Gear Exchange sincerely values taking care of its employees. We are proud to offer the following benefits: 

• Full health insurance coverage for full-time employees with options for dental and vision. 
• Paid time off: Accrues at rate of 1 week paid time off for 1st year, then an additional week every subsequent year for a total of up to 6 weeks paid time off. 
• Retirement benefits: 3% match towards contribution to “green investment” retirement plan
• Gear Discounts - both to buy and to sell gear in the shop, as well as direct discounts with industry brands
• Paid Family Leave 

About Lone Pine Gear Exchange 

Lone Pine is a locally owned and operated gear shop with a focus on creating a circular economy within the outdoor gear industry. We provide the community access to high quality gear at affordable prices. In addition to our gear shop, we also have a full-service ski repair and tune shop outfitted with cutting edge Wintersteiger machines, a gear repair department with two commercial sewing stations, a refill station to help reduce single-use plastic, and an in-house coffee shop. 

We believe that small acts can make a big impact

While we all love to play outside, we also recognize that consumerism is tied to outdoor recreation and this industry goes against our innate desire to protect the places we love to explore. We wanted to create a different kind of shop - one that keeps gear in use and out of landfills. We have also committed to planting a tree for EVERY online order and in-store purchase.